Refund Policy

1. Digital Product

49Tax provides a digital product — a portal-ready ITR JSON file generated based on the information you provide. Since the product is a digital file that is delivered instantly upon download, it is generally non-refundable once downloaded.

2. When Refunds May Apply

We may issue a refund in the following cases:

• Payment was charged but the JSON file could not be generated due to a technical error on our end
• Duplicate payment was made for the same filing session
• The service was completely unusable due to a platform issue

3. When Refunds Do Not Apply

• The JSON file was successfully downloaded
• You provided incorrect or incomplete information that led to inaccurate output
• You chose the wrong ITR form type (ITR-1 vs ITR-2) for your income sources
• The income tax portal rejected the file due to data you entered
• You changed your mind after payment

4. How to Request a Refund

To request a refund, email us at [email protected] with your session ID and a description of the issue. We will review your request and respond within 3 business days.

5. Refund Process

Approved refunds will be processed to the original payment method within 5–7 business days. The exact timeline depends on your bank or payment provider.

6. Contact

For refund requests or payment issues, contact us at [email protected].